Pojo App Refund and Cancellation Policy

Welcome to Pojo App! We are dedicated to offering you quality services and a seamless experience. We understand that plans can change, leading to the need for cancellations or refunds. This policy provides guidance on how you can manage cancellations and request refunds within our app.

Cancellations

Before Service Confirmation: Users can cancel a service request at no charge before it is confirmed by the service provider. To cancel, please go to your booking details within the Pojo App and select "Cancel".

After Service Confirmation: If you wish to cancel after your service request has been confirmed, please contact our customer support as soon as possible. Depending on the timing and the nature of the service, a cancellation fee may apply.

Refunds

Refunds are issued under the following conditions:

-Service Not Provided: If for any reason the confirmed service cannot be provided, you are entitled to a full refund.

- Cancellation Before Confirmation: If you cancel your service request before confirmation, you will receive a full refund.

Refunds are processed back to the original payment method used during booking. Please allow a certain number of days for the transaction to appear in your account, depending on your bank's processing times.

Non-refundable Situations

Refunds will not be provided in the following scenarios:

- Late Cancellations: Cancellations made after a specified timeframe (to be determined based on the service type) may not be eligible for a refund.

- Partial Services: If a portion of the service has already been provided, refunds may only be partial or not available, depending on the circumstances.

Dispute Resolution

We aim to resolve all disputes amicably. If you have a concern or dispute regarding a refund or cancellation, please reach out to us at info@pojo.app. We will work with you to find a satisfactory resolution.

Changes to the Policy

Pojo App reserves the right to modify this Refund and Cancellation Policy at any time. We recommend users review the policy periodically. Your continued use of the app after any changes signifies your acceptance of the new terms.

Contact Us

For more information about our Refund and Cancellation Policy, or if you need help with a cancellation or refund, please contact our customer support team through the app or email us at info@pojo.app.

We appreciate your cooperation and understanding regarding this policy, designed to ensure a smooth and positive experience with Pojo App.